About Us

How it all started

More than 15 years ago, Dionne Nancarrow started providing bookkeeping services to a variety of businesses around Melbourne. Her boundless energy, enthusiasm, and passion for excellence led to numerous referrals, and before long she had a number of happy clients.

As demand grew, she started recruiting more bookkeepers to help her keep up with the constant referrals and, after three years as a sole trader and already having a team of about ten bookkeepers, Dionne incorporated Top Class Accounts in 2007.

As Top Class Accounts continued to grow, we moved to an office in Nunawading, restructured our business a couple of times, started servicing the entire Melbourne and Sydney metropolitan areas, and now have approximately 35 bookkeepers, backed by a professional back office support team.

Dionne Nancarrow - Founder, Top Class Accounts

We've come a lOng way...

In the early days, our clients were still using desktop accounting applications, and we maintained our own in-house I.T. systems.  Nowadays, the vast majority of our clients have moved to cloud accounting applications, and about five years ago we also invested in a digital transformation which allows us to operate in a new era of remote working and connectedness.

But even as technology creates new opportunities for us all to work more intelligently and effectively, the need for human engagement continues to be a powerful differentiator that can give organisations a competitive advantage.

That’s why, more often than not, our clients prefer to have their bookkeeper work in their business environment with them. And that’s why you’ll see Dionne whizzing all around town to spend time face-to-face with our clients – getting to know people personally, and understanding the unique demands and circumstances you face in your business.

Our Bookkeepers

Only the best bookkeepers qualify to work for Top Class Accounts. Our candidate selection process is said to be one of the most demanding in the industry. After years of chasing the best staff we have developed comprehensive tests in each accounting and bookkeeping application, that require applicants to demonstrate their real bookkeeping knowledge and software understanding. Our selection process assures you peace of mind that your bookkeeping is being managed by the experts.

Our bookkeepers are all trained to manage your accounts in accordance with the Top Class Accounts bookkeeping methodology, and a bookkeeping manual which is tailored for each client. Top Class Accounts provide ongoing professional development for our team of bookkeepers to ensure that your books are maintained in line with relevant industry standards and legislation.

Our experienced bookkeepers will support and work closely with your accountant to streamline the bookkeeping process in line with their recommendations. Top Class Accounts bookkeepers also have access to ongoing reliable phone support provided by Top Class Accounts’ accountants. This essential communication process improves accuracy and timeliness of data thereby reducing your bookkeeping and accounting costs.

The Top Class Difference

  • We provide only fully tested and qualified bookkeepers
  • All bookkeepers have access to full accounting support from our office
  • Tailored Bookkeeping Procedures to ensure your accounts role is transparent
  • Top Class Bookkeeping ‘Remote Support’ is available to all clients with an internet connection
  • Tailored Accountant Checklist at end of financial year to streamline your accounting
Top Class Accounts is an approved ATO BAS Service Provider and member of Institute of Public Accountants (IPA) and Aust. Bookkeepers Network (ABN)